Verly.info - Trusted Service Business Reviews

Moderation & Takedown Policy

We take fairness, trust, and transparency seriously at Verly. This policy explains how we handle reports, disputes, and takedown requests for reviews or listings on our platform.

1. Our Approach

  • We aim to be fair, neutral, and consistent in all moderation decisions.
  • We don’t take sides—we rely on evidence, context, and community standards.
  • Reviews are a form of public feedback. We balance free expression with protection from abuse or misinformation.

2. When Content May Be Removed

We may remove or restrict content that:

  • Violates our Review Guidelines
  • Is clearly false, defamatory, threatening, or harassing
  • Is spam, promotional, or irrelevant to the service experience
  • Discloses private or sensitive personal information
  • Is part of a pattern of manipulation or fake reviews

3. Reporting Content

  • Anyone (users, businesses, or the public) can report a review or listing for review.
  • Reports must include a reason and any supporting context.
  • Use the “Report” link or email [email protected]

4. What Happens After a Report

  • Our moderation team will review the content within 5 working days
  • We may request additional context from both sides
  • If we find a breach, we may:
    • Remove the content
    • Notify the author or business involved
    • Apply warnings or restrict accounts (in serious/repeat cases)

If no breach is found, the content will remain online.

5. Business Disputes

If a business disputes a review:

  • They should provide factual context or evidence
  • We may contact the reviewer for clarification
  • We do not remove reviews solely because a business disagrees with the feedback
  • If both parties agree, reviews may be edited or withdrawn

6. Right to Appeal

  • If content is removed and you disagree, you may appeal by emailing [email protected]
  • Appeals are reviewed by a second moderator when possible
  • Final decisions are made in line with our commitment to fairness and transparency

7. Legal Takedown Requests

If you believe content violates UK law (e.g. defamation, privacy breach):

  • Contact us at [email protected] with full details
  • Include links, explanation, and your relationship to the content
  • We may consult legal advisors and will respond within 14 days

8. Transparency Reporting

We aim to publish annual moderation stats including:

  • Number of reviews reported and removed
  • Common reasons for takedowns
  • Average response times

This helps keep our processes accountable to the community.

Thank you for helping us build a fair and trustworthy review platform.

— The Verly Team