Review Guidelines and Community Standards
Verly exists to help people find trusted, high-quality local services—and to help great service providers earn recognition. These review guidelines explain what we allow, what we don’t, and how to make your review count.
We believe in fairness, honesty, and respect—for both customers and businesses.
What Makes a Good Review
A helpful review is:
- Based on a real experience you personally had
- Specific—what service was provided, when, and how it went
- Respectful—whether positive or negative, your review should stay constructive
- Balanced—share both what went well and what could’ve been better
- Genuine—no fake reviews, no second-hand stories, no paid promotions
What’s Not Allowed
We do not allow content that:
- Is defamatory, threatening, discriminatory, or abusive
- Contains hate speech, personal attacks, or harassment
- Is clearly false or misleading (e.g. fake reviews, impersonation)
- Is based on hearsay or posted on behalf of someone else
- Is written in exchange for money, discounts, or incentives
- Includes private information (phone numbers, addresses, etc.)
- Contains spam, irrelevant links, or marketing content
Moderation and Enforcement
- All reviews can be flagged for review by the community or by businesses.
- Our moderation team will review flagged content based on these standards.
- We may remove reviews that break these rules or clearly violate our policies.
- Repeated or serious breaches may result in account suspension or removal.
Business Responses
Businesses have the right to respond to reviews:
- Responses should remain professional and respectful
- We do not allow businesses to threaten, bribe, or pressure reviewers
- We encourage open dialogue—but we don’t take sides
Disputes
If a business believes a review is unfair or untrue:
- They may submit a dispute request with supporting context
- We review disputes case-by-case and make decisions based on our guidelines
- We aim to be fair, transparent, and neutral
Final Notes
- Once submitted, reviews become part of the public trust record
- Users may update or delete their reviews at any time
- All reviews are subject to our Terms of Service and Privacy Policy
Thank you for helping us build a platform based on honesty, fairness, and trust.
— The Verly Team